Participants, Families/Carers
Phone from 9am to 5pm: 03 52428952 or 0421 784 586
Mobile A/Hours Emergency only: 0421 784 586
24 Hour phone support – we encourage Clients/Families/Carers or Case Workers to call if an emergency arises.
Time frame: from your request for a meeting to having a meeting set up for our Respite Intake Service Agreement discussions, is approximately one week.
Call or contact us to set up your appointment.
Private Respite & Accommodation Services
Private Respite & Accommodation Services Pty Ltd is privately owned and is a fully insured/registered service provider.
We are registered with the following organisations:
- NDIA (National Disability Insurance Agency)
- Department of Human Services
Insured with Affinity Insurance against the following, for your peace of mind.
- Full Liability
- Professional Indemnity
About our service provision
We offer Community Access, in home respite and in our Respite Care Workers homes! Short stays, any day or time, and overnight care!
Certificate 3 & 4 Carers – All Private Respite Care Workers are Certified Carers.
Day Training – Respite Carers have completed a 6 hour training, put together by a Qualified Training Consultant prior to employment.
Security checks – All Respite Care Workers have undergone security/police checks, wwcc checks, DHHS Disability Worker Exclusion Scheme and home safety and suitability checks.
Interview process – All Care Workers have been interviewed and selected based on their certification, experience and previous employment.
Home Safety & Suitability Check – All Care Workers homes have undertaken a Safety and Suitability Check and are all of a high standard making your person feel welcome and relaxed. All homes have a high standard for fire safety.
Choices – we strive to match your person to a Respite Worker and family who are similar in Cultural background, Religious views and likes/dislikes.
Cultural backgrounds including Aboriginal & Torres Straight Islanders are maintained and, where possible, respite placements are offered accordingly.
Maintaining a continuance of connection to beliefs and the clients community, is taken into account when looking at placing a client for respite.
Advocates help clients/families/Carers in times of need, so feel free to ask them, your Support Coordinator, or you can contact us to arrange a meeting time and date that suits you both.
Independent skills will be put onto your Respite Care Plan – enabling all clients to continue to build on your goals & skills.
Physical Needs of clients are to be met by Respite Worker’s homes being upgraded to meet required standards.
Case Plan Notes: At this meeting we will ask you to bring your NDIS Plan (information, goals, dates, and supports) to get started on a Service Agreement/Respite Care Plan. This should only take approximately 2 hours to discuss and prepare.
Privacy Policy – Private Respite Services has a Privacy Policy in place to protect all of your information.
Abuse Policy – Abuse of any kind is not tolerated, filed incident report forms will be handed to authorities and entered onto the DHHS CIMS online incident reporting tool.
Assessment & Issues/Complaints Form – is an important part in ensuring our service is the best quality.
You will be given a complaints form and all information on Complaints & Feedback procedures in your Information Welcome Pack.
Feel free to email [email protected] or call 03 5242 8952 to obtain an Information Welcome Pack.
Private Respite & Accommodation Services Pty Ltd & our Certified & Trained Carers are looking forward to offering you as a client the best standards of respite care possible.
